Frequently Asked Questions
Do I need to provide water or electricity? No, our mobile unit is completely self-contained with its own water tank and generator. We do not need to hook up to your utilities. However, in the rare event of a technical issue or equipment failure, we may request backup access to a standard 120V outlet or an exterior water spigot to complete your service.
Do you require a deposit to book an appointment? Yes. A non-refundable $50 deposit is required to secure all bookings, which goes directly toward your final service balance. There are no convenience fees applied to this initial deposit. We require at least 24 hours' notice to reschedule. If you cancel with less than 24 hours' notice or are a "no-show," your deposit is forfeited.
Do I need to be present while you work on my car? Not at all. As long as we have the keys, enough space to open all the doors, and a safe place to work, you can go about your day. We will text you when the overhaul is nearing completion for the final inspection.
How long does a detailing appointment take?
The Refresh: 1.5 to 2.5 hours
The Deep Clean & Reset: 3 to 5 hours
The Advanced Graphene Armor: 5 to 8 hours (A full day allocated)
Do you charge extra for pet hair, mud, or off-road vehicles? Yes. Pet hair removal starts at $40, and our Heavy Mud & Off-Road Recovery Fee starts at $50. Both require specialized brushes, extensive extra labor, and heavy chemical usage to safely clean. We will always notify you of exact condition surcharges during our initial walk-around before work begins.
Why do your prices vary by vehicle size? Larger vehicles have significantly more surface area and carpet. A 3-row lifted SUV can take nearly twice as long to detail as a standard sedan, so our pricing matrix reflects the additional labor required.
What happens if it rains or there is bad weather? Because we operate a mobile unit, our work is weather-dependent. If heavy rain, high winds, or extreme temperatures prevent us from delivering professional results, we will contact you as early as possible to reschedule for the next available opening.
What areas do you serve? We proudly serve the Tri-Cities and surrounding areas, including Elizabethton, Bluff City, Piney Flats, and Jonesborough.
What payment methods do you accept? We accept cash and all major credit/debit cards. Payment is collected after the job is complete.
Service Policies & Fine Print
Paved Workspace Requirement (Mobile Service) To ensure a high-quality, streak-free finish, we require a paved surface (concrete or asphalt) for all mobile services. We cannot perform details on dirt or gravel pads, as water runoff creates mud and dust that re-contaminates the vehicle during the cleaning process. If a paved surface is unavailable at your location, please ask about our Stationary Service Credit to drop your vehicle off at our studio.
Private Studio Drop-Off Policy Our shop is a private residential studio. Drop-offs are by appointment only. We do not provide a waiting area, restroom, or shuttle service, so please arrange for a secondary ride at the time of drop-off. Vehicles must be picked up within 2 hours of completion. We are not responsible for vehicles left overnight unless previously discussed. A $50 daily storage fee applies to ignored or abandoned vehicles.
Vehicle Declutter Fee We ask that all personal items and trash be removed from the vehicle prior to your appointment. If our team must spend time clearing out personal belongings, a $25 Declutter Fee will be automatically added to the final invoice.
Liability & Personal Items On-Site Overhaul is not responsible for lost or damaged personal items, electronics, or firearms. Please ensure these are removed before service. We perform a thorough walk-around before starting; we are not liable for pre-existing mechanical issues, electrical faults, or damaged clear coats.
Biohazard Policy For the health and safety of our team, we have a strict No Biohazard Policy. We do not service vehicles containing mold, blood, vomit, or human/animal waste. If these conditions are discovered upon arrival, the appointment will be immediately canceled.
Service Expectations & Limitations Please note that "The Refresh" package is strictly a maintenance service. It does not include deep stain removal, heavy pet hair extraction, or machine paint correction.
Warranty & Sealant Policy We use professional-grade sealants and protectants designed for maximum durability. However, we do not offer a warranty on the longevity of these products once the vehicle leaves our care. Environmental factors, daily driving conditions, and improper after-care methods (such as high-pH automatic tunnel washes) will strip coatings and are beyond our control.